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Manager, Engineering Development Group

Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: December 28, 2018

Job Description:

Working under the direction of the Application Support Manager, will be

responsible for coaching individuals by identifying and developing their

technical, professional, and personal skills for a successful technical

career; managing 10-12 entry-level engineers with a focus on career

development, continuous improvement, department-level project ownership,

and technical support responsibilities; providing ongoing coaching on

career advancement opportunities for the growth and development of

entry-level engineers; managing a technical support team to meet and

exceed customer expectations and achieve continuous improvement of

service levels; providing guidance on customer case management, response

time, and teamwork to deliver technical support to MathWorks’ customers;

interviewing and hiring qualified entry-level engineers throughout the

year; collaborating with the software development teams to provide

technical support and solve customer issues; establishing and evolving

effective business goals, strategies and processes; and developing

procedures, proposals, plans, and guidelines and initiating their

implementation.

Education and Experience:

Master’s degree or higher (or foreign education equivalent) in

Engineering or Computer Science and two (2) years of experience in job

offered or two (2) years of experience in control system design and

managing controls engineers.

OR

Bachelor’s degree (or foreign education equivalent) in Engineering or

Computer Science and six (6) years of experience in job offered or six

(6) years of experience in control system design and managing controls

engineers.

Special Requirements:

• Demonstrated expertise in industrial control system design using

ABB S+ and Allen-Bradley PLC, or MATLAB and Simulink, including control

system design simulation for optimal design using TRAX or Simulink.

• Demonstrated expertise interfacing with customers to provide

technical support for control systems, including leveraging knowledge

management and retention methodology to document customer support

technology solutions.

• Demonstrated expertise managing a team of controls engineers or

technical support engineers, including evaluating, coaching and

mentoring engineering interns; and developing a controls team

development plan including skill development plans for control engineers

and specialists.

• Demonstrated expertise using data analytics to identify

failures, performs RCA and execute counter measures.

[Expertise may be gained during Graduate program.]

For the position listed above, interested candidates may search by job

code 20790 for specific job details and requirements and apply online on

the Careers Page at http://www.mathworks.com/company/jobs

Keywords: The MathWorks, Inc., Arlington , Manager, Engineering Development Group, Engineering , Natick, MA, Massachusetts


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