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Branch Operation Manager

Location: Arlington
Posted on: November 12, 2021

Job Description:

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with $2.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of $5.6 billion.Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.We are looking for a Branch Operations Manager that oversees and administers the management of the full-service branches and online branch for profitability, growth, and consistency in operating procedures, including audits and trainings. Aligns Retail Banking strategies to support all branches and departments in meeting the bank strategic goals and objectives.
Major Duties and Responsibilities

  • Monitors branches to ensure policies & procedures are being followed.
  • Effectively coordinates workflow and management of all branches under management authority to meet goals and objectives with focus on customer service and LB values.
  • Responsible for the branch HELOC program:

    • Follow up with branch LO's
    • Bookings
    • HELOC Origination
    • Closings
    • Recordings
    • Meetings with different teams
    • Encompass HELOC/Mortgage pipelines
    • Monthly Bonus

      • Guides and assists management in development of branch staff by conducting training/coaching.
      • Monitors and coach personnel in activities to ensure adherence to the LB Branch Bible Core values.
      • Ensures consistency in branch management, procedures, and operations. Reviews and develops appropriate policies to maintain and enhance uniform procedures.
      • Monitors branch staffing levels, including employee scheduling for efficiencies and adequate coverage.
      • Monitor the Deposit Account Team.
      • Creates and manages trackers, forms.
      • Assist Head Teller Manager on audits and branch visits to adhere to P&P, SOP's and LB Values.

Keywords: LEADER BANK, Arlington , Branch Operation Manager, Executive , Arlington, Massachusetts

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