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Training and Development Manager-Bank Ops

Location: Arlington
Posted on: November 16, 2021

Job Description:

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with $2.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of $5.6 billion. Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.Job Responsibilities:TrainingRetail/Deposit Operations/Loan Servicing/Electronic Banking

  • Liaise with managers to identify training needs and schedule training sessions for groups and individuals.
  • Deliver effective training to Retail/Deposit Operations/Loan Servicing/ Electronic Banking employees.
  • Work with subject matter experts from each division to create training and maintain training.
  • Update previously prepared training and develop new training outlines and presentations for delivery.
  • Monitor employee success to determine effectiveness of training, revise training material if warranted, and retrain employee to address identified shortcomings.
  • Create a cadence with subject matter experts for updating of materialsRecruiting
    • Participate in the recruiting and applicant selection process for retail banking and operations roles when appropriate
    • Seek approval and concurrence from the SVP of Human Resources and hiring managers at appropriate steps throughout hiring process.Experience, education, knowledge, skills and abilities:
      • Detailed knowledge of Retail, Deposit ops, loan servicing, and Electronic Banking policies, processes and technology systems required.
      • Superior communications skills, both written and oral, including excellent presentation skills.
      • Creative ability to create interactive training presentations and learning activities.
      • Excellent interpersonal and customer service skills.
      • Ability to quickly resolve problems using sound judgment and to escalate issues as appropriate.
      • Ability to work independently and to follow directions/instructions.
      • Must be flexible, organized and detail-oriented.
      • Ability to set priorities, manage schedules and meet deadlines.
      • Proficiency in Word, Excel, PowerPoint, Outlook.
      • Interest in developing advanced training skills and learning Human Resources employment regulations and processes.Work EnvironmentThis job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk/hear (e.g., communicate or express oneself while exchanging information). This is largely a sedentary role; however, some filing is required. This would require the ability to lift files at least 25 pounds, open filing cabinets, bend or stand on a stool as necessary.

Keywords: LEADER BANK, Arlington , Training and Development Manager-Bank Ops, Executive , Arlington, Massachusetts

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