Implementation Project Manager I
Company: Astound Broadband Powered by RCN
Location: Arlington
Posted on: June 24, 2022
Job Description:
Position Overview:This position is responsible for customer
relationship management, coordination of all internal tasks
required to complete service delivery of assigned projects, and
close out of the project to assure accurate billing and
high-quality post-installation support for all services.The primary
position responsibilities will include, but are not limited to:
- This is an end-to-end Project Management position that will
manage all aspects of projects as assigned to support the
completion of Business Services customer orders. He/she will be the
customer's single point of contact throughout the process and be
responsible for providing our customers with timely, accurate, and
professional communications throughout the life of the service
delivery process.
- Plans and tracks multiple projects; addresses resource planning
and allocation issues; manages task delegation to accomplish
project goals and objectives; provides ongoing status reports to
the customer and internal project team members; provides timely
updates in the appropriate workflow/support systems, and
participates in process improvement programs as requested.
- Coordinates the project details with all stakeholders, internal
and external, which may include the following: Customer, Customer's
Vendor(s), Sales, Sales Agents, Sales Engineers, Field Technicians,
Construction Managers, Engineers, NOC technicians, Building Access
or Right Of Entry Team, Billing support personnel, and others as
required.
- Proactively monitors project progress identifying and resolving
potential challenges to meet or exceed customer expectations.
Escalate any orders with the appropriate party that may become in
jeopardy or considered critical. This escalation includes ownership
of the issue while providing timely updates until resolved.
- Target order completion dates according to the customer's
requested due date or according to standard intervals by order type
or serviceability/build type.
- Provides accurate estimates of project completion dates in
order to forecast the anticipated revenue impact for the
company.
- Responsible for the proper close out of the service order(s)
with the customer and within the appropriate systems in accordance
with company policies and procedures and provides any formal
documentation required to the customer such as completion notices
and customer support information.
- Perform other duties as assigned.Our ideal candidate will
possess:
- Ability to adhere to Local, Federal regulations and Company
policies
- Approach all customer relationships with the objective of
providing an excellent customer experience.
- Participate in all training sessions that are assigned.
- Provide recommendations for process improvement and for
improvements to the customer experience.
- Promote effective, positive relationships with our external and
internal customers.
- Working knowledge of telecommunications products and the
general service delivery process.
- Effective, professional communication skills.
- A reputation for providing excellent customer service.
- Demonstrated excellent organizational and planning skills and
ability to manage multiple tasks with multiple organizations with a
positive attitude while embracing a changing environment.
- The ability to quickly learn new processes, procedures, and
systems related to project management and service delivery, e.g.
CRMs, workflow managements systems, and reporting tools.
- Strong computer skills; highly experienced with MS Office
products.
- Some travel may be required but should be no more than 5% of
time.Is this the career opportunity you've been searching for? Yes?
Then let us know about you - apply
now!QualificationsEducationRequired:
- High School Diploma
- 2 years of equivalent, relevant experiencePreferred
Qualifications:
- Associates or Bachelor Degree preferred.
- Previous experience in telecommunications sales support, order
fulfillment or customer facing role.
- Knowledge of CRM and/or project management software.Diverse
Workforce / EEO:Astound Broadband is proud to be an Equal
Opportunity Employer. We embrace, support, and thrive on each
other's differences to maximize the experience of our teammates and
our community. We are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion, sex, pregnancy (including childbirth, lactation and
related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military and veteran status, and any
other characteristic protected by applicable law.Company
MissionTake Care of the CustomerTake Care of Each OtherDo What We
Say We Are Going To DoHave Fun!Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Astound Broadband Powered by RCN, Arlington , Implementation Project Manager I, Executive , Arlington, Massachusetts
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