Director, HR Service Delivery - US, Canada & Puerto Rico

Company: Boston Scientific Gruppe
Location: Marlborough
Posted on: May 16, 2025

Job Description:

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertDirector, HR Service Delivery - US, Canada & Puerto RicoOnsite Location(s):Marlborough, MA, US, 01752Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.About the Role:At Boston Scientific, we believe that growing our business starts with growing our people. With that in mind, we are seeking a Director, HR Service Delivery to lead and enhance our HR Service Delivery operations across the US, Canada, and Puerto Rico. This role will oversee HR inquiry & transaction support, process standardization, vendor management, and operational excellence, ensuring that our employees, HR partners, and business leaders receive best-in-class HR services.This role will collaborate closely with all HR Operations, Centers of Excellence (COEs), HRBPs and business leaders to align HR Service Delivery with organizational needs while ensuring compliance, efficiency, and an excellent employee experience. Boston Scientific is looking for a strategic, hands-on HR leader who is passionate about creating a high-performing, customer-centric HR service model that enhances operational effectiveness and employee engagement.Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.
Key Responsibilities:
HR Service Delivery & Process Optimization

• Lead and oversee HR shared services operations across the US, Canada, and Puerto Rico, ensuring efficient, accurate, and compliant HR inquiry & transaction support.
• Standardize and optimize HR Service Delivery processes, ensuring alignment with business needs, compliance requirements, and employee experience goals.
• Drive operational efficiency and process automation, leveraging HR technology to reduce manual efforts and improve service quality.
• Develop and implement clear service-level agreements (SLAs), key performance indicators (KPIs), and operational dashboards to monitor and enhance service effectiveness.Stakeholder Engagement & Partnership
  • Act as the primary liaison for HR Service Delivery, partnering with HRBPs, COEs, HRLT, and business leaders to ensure service alignment with business priorities.
  • Gather feedback from stakeholders to identify service gaps, pain points, and improvement opportunities, driving continuous enhancement of HR support.
  • Provide data-driven insights and recommendations to HR leadership on service performance, workforce trends, and process improvements.Vendor & Third-Party Management
    • Oversee and manage third-party HR service providers, including HR BPOs, benefits administrators, and compliance service providers.
    • Lead contract negotiations, performance reviews, and governance frameworks to ensure cost efficiency and service excellence.
    • Establish vendor KPIs and service benchmarks, ensuring compliance with company policies and regional labor laws.Compliance, Governance & Risk Management
      • Ensure HR Service Delivery processes comply with employment laws, labor regulations, and internal policies across the US, Canada, and Puerto Rico.
      • Lead and manage the internal SOX404 program, ensuring adherence to governance requirements.
      • Develop and maintain clear HR process documentation, risk assessments, and business continuity plans for HR services.
      • Identify and implement continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
      • Benchmark best practices externally, participating in HR networks, conferences, and industry groups to bring innovation into HR service delivery.People Leadership & Capability Building
        • Lead and develop a high-performing HR Service Delivery team, ensuring a strong focus on employee support, operational excellence, and professional growth.
        • Foster a culture of collaboration, accountability, and service excellence, empowering the team to deliver high-impact HR solutions.
        • Support talent development within HR operations by mentoring and upskilling team members on best practices in HR Service Delivery.
          Required Qualifications:
          • Bachelor's degree or a minimum of 10 years of relevant professional experience in lieu of a degree.
          • At least 9 years of experience in HR Service Delivery, HR Operations, Shared Services, or a related field.
          • Deep knowledge of HR shared services, including inquiry and transaction support, process optimization, and service delivery governance.
          • Demonstrated ability to develop HR reporting and dashboards (e.g., Tableau, Power BI) and leverage data for decision-making.
          • Experience overseeing outsourced HR service providers (e.g., BPOs, payroll vendors, benefits administrators) and managing vendor performance.
          • Understanding of HR compliance and regulatory requirements across the U.S., Canada, and Puerto Rico.
          • Experience leading, managing, and developing HR service delivery teams.
          • Experience implementing process automation and driving technology adoption within HR Service Delivery.
          • Experience engaging and collaborating with stakeholders across HR and business functions, including the ability to influence decision-making and drive alignment.
          • Willingness and ability to travel up to 20% within the U.S., Canada, and Puerto Rico, as needed.Preferred Qualifications:
            • Advanced degree in a related field.#LI-CDRequisition ID:603704Minimum Salary: $157600Maximum Salary: $299500The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com --will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.#LI-Hybrid
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