Lead Dining Customer Service Assistant
Company: Tufts University
Location: Somerville
Posted on: April 16, 2024
Job Description:
Overview
This role is an academic year position.Shift: Sunday - Thursday
1:00PM - 9:30PM. Tufts Dining is a self-operated food service
provider managing a comprehensive collegiate dining program on the
Tufts University Medford/Somerville and SMFA/Fenway campus,
delivering high quality, contemporary and innovative food, and
hospitality services to meet the various needs of students, staff,
faculty, administrators, and visitors in a fiscally responsible
manner. Our team provides a progressive resident dining program as
well as innovative retail services, and a distinctive university
catering program serving a campus community comprised of 6000
undergraduates, 2100 graduate students, and 2300 staff, faculty and
administrators.Residential Dining & Catering are Open 7 days a
week. Working Weekends & Evenings will be expected.
What You'll Do
The Lead Customer Service Assistant (Lead CSA) will work closely
with management, acting as a shift leader, delegate coordinate, and
follow up on the work of all food service employees on assigned
shifts.
- They will be responsible for serving customers in a variety of
ways including but not limited to serving food/beverages, preparing
and presenting foods for service including occasional light cooking
and prep, stocking food and supplies as needed, maintaining the
appearance and utility of food service stations and the dining
room, cashiering, general cleaning and housekeeping, executing
opening and closing procedures and all other assignments related to
delivering an outstanding customer experience.
- They will engage in job specific training and coaching of
front-of-house staff.
- They will personally and through others address the needs of
high volume and internal/external customers while maintaining
excellent customer service.
- The Lead CSA will be able to handle cash appropriately and
operate the department POS system.
- They will be able to teach others to operate the system.
- In addition, the Lead CSA may be responsible for counting cash
drawers and preparing deposits according to procedure and audit
safe, if applicable.
- They will follow opening and closing procedures.
- The Lead CSA will teach and coach service employees to work
various stations within the unit.
- They will ensure all workstations and dining areas are
thoroughly cleaned and sanitized prior to closing out a shift.
- They will ensure all equipment and supplies are properly
stocked at eachstation.
- The Lead CSA will be assigned to work at all service stations
and catering events, when applicable.
- They will execute other duties in the unit as needed in support
of the operation.
- They will display strong leadership skills independently and as
a team, overseeing a team of staff within the unit.
- They will promote safe work habits throughout the operation,
evaluating accidents and observing work processes.
- They will be knowledgeable about ingredients and preparation
methods of foods served, especially with regards to the presence of
potential allergens.
- Demonstrate the ability to work under periods of fast pace and
high pressure.
- All employees are responsible for punching in and out in
accordancewith department policy and standards.
- They must be given permission from a manager to punch in early
or stay past their schedule "out time."
- All employees will adhere to the posted schedule and all
requests for time off will be granted based on business needs. In
accordance with the CBA, schedules will be posted 14 days (excludes
catering) in advance.
- Time off requests must follow proper procedure and will be
approved/denied in accordance with department needs.
- No request will be honored for Senior Week, Holidays, Alumni
and Parent's Weekend, Commencement, Orientation, Matriculation, or
Special Events during the Academic Year.
What We're Looking For
Basic Requirements:
- 1-3 years'experience as a server, sandwich maker, pizza maker,
grill cook or in other dining services positions is required
- Must be able to count money, make change, and operate POS
systems
- Must be able to learn and operate the labeling system
- Must speak and understand English
- Must possess excellent people skills and be able to effectively
coach others
- Tuft's dining is a hospitality-oriented service provider, all
employees are expected to be customer service sensitive
- This successful individual must have experience in high volume
foodservice operation
- Must read, speak, and understand English and have a working
knowledge of basic food service math
- A collaborator who is willing to be held accountable for the
quality of products produced by others, for meeting tight
deadlines, and for contributing to the success of the
operation
- Comprehensive knowledge and understanding of kitchen sanitation
and food safety practices and ability to enforce safe food handling
guidelinesMandatory Certificates and Licenses, when applicable to
unit:
- Valid Driver's license and be comfortable driving a Cargo
Van
- Alcohol Awareness, Service Certificate, ServSafe, Sanitation
Certificate, Choke Saver Certificate, Allergen Awareness
CertificatePreferred Qualifications:
- High school diploma/GED preferred
- Prior leadership experience is preferred
- Experience utilizing computers forwork
- ServSafe CertifiedThe pay rate for this position is $22.95 /
hour.
Keywords: Tufts University, Arlington , Lead Dining Customer Service Assistant, Hospitality & Tourism , Somerville, Massachusetts
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