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SR DIR Operations

Company: RCN
Location: Arlington
Posted on: March 27, 2020

Job Description:

Company- RCN

Responsibilities include:


  • Engineering, network maintenance, technical operations, service delivery, and facilities management.


    • Manage reliable repair of system outages including Headend, Soft Switch, and Outside Plant (fiber and coax)
    • Manage repair and installation services for customer base to include outside labor contracts
    • Manage market service delivery to efficiently route CSTs and close out daily jobs.
    • Ensure continuity of service through staff development, appraisal and motivation techniques.
    • Assure integrity of plant performance by implementing goals and objectives guided by company metrics.
    • Own and lead multiple projects, plan efficiently, significantly contribute to annual budget planning.
    • Manage all departments to keep SG&A budgets under plan.
    • Engineer and construct all CAPEX projects at or under budget.
    • Work closely with Sales and Marketing to coordinate the implementation and roll out of new products and towns.
    • Keep the leadership team informed of all issues affecting technical operations in a timely manner.
    • Assure FCC compliance in reporting and system monitoring, to include semi-annual proof of performance and annual CLI.
    • Provide engineering and technical support to general counsel on contracts and other legal issues.
    • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

      Skills and background requirements:




      • Ten or more years experience as senior manager/director of engineering and/or technical operations. Twenty plus years of telecom industry experience.
      • Minimum of 15 years experience in building and maintaining broadband systems for residential and commercial customers.
      • Must have strong background in design, construction, scheduling, and budgeting.
      • Experienced in developing and implementing annual employee incentive plans to drive successful attainment of company goals.
      • Skilled in developing positive relations with state and local regulatory authorities.





        • Must be able to communicate effectively with all levels in the organization.
        • Bachelor's degree preferred or equivalent experience.





          • MS Office skills required.

Keywords: RCN, Arlington , SR DIR Operations, Other , Arlington, Massachusetts

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