SR DIR Operations

Company: RCN
Location: Arlington
Posted on: March 27, 2020

Job Description:

Company- RCN

Responsibilities include:

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• Engineering, network maintenance, technical operations, service delivery, and facilities management.
  
  
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  • Manage reliable repair of system outages including Headend, Soft Switch, and Outside Plant (fiber and coax)
  • Manage repair and installation services for customer base to include outside labor contracts
  • Manage market service delivery to efficiently route CSTs and close out daily jobs.
    
  • Ensure continuity of service through staff development, appraisal and motivation techniques.
  • Assure integrity of plant performance by implementing goals and objectives guided by company metrics.
  • Own and lead multiple projects, plan efficiently, significantly contribute to annual budget planning.
  • Manage all departments to keep SG&A budgets under plan.
  • Engineer and construct all CAPEX projects at or under budget.
  • Work closely with Sales and Marketing to coordinate the implementation and roll out of new products and towns.
  • Keep the leadership team informed of all issues affecting technical operations in a timely manner.
  • Assure FCC compliance in reporting and system monitoring, to include semi-annual proof of performance and annual CLI.
  • Provide engineering and technical support to general counsel on contracts and other legal issues.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    
    Skills and background requirements:
    
    
    
    
    

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    • Ten or more years experience as senior manager/director of engineering and/or technical operations. Twenty plus years of telecom industry experience.
    • Minimum of 15 years experience in building and maintaining broadband systems for residential and commercial customers.
    • Must have strong background in design, construction, scheduling, and budgeting.
    • Experienced in developing and implementing annual employee incentive plans to drive successful attainment of company goals.
    • Skilled in developing positive relations with state and local regulatory authorities.
      
      
      
      
      
      

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      • Must be able to communicate effectively with all levels in the organization.
      • Bachelor's degree preferred or equivalent experience.
        
        
        
        
        
        

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        • MS Office skills required.
          

Keywords: RCN, Arlington , SR DIR Operations, Other , Arlington, Massachusetts