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Patient Experience Representative - Communications & Insights

Company: Column Health
Location: Arlington
Posted on: May 3, 2021

Job Description:

Patient Experience Representative / Communications & InsightsDo you spend an inordinate amount of time thinking about the least painful self-inflicted injuries that can get you out of work?Did you wake up this morning in a great mood only to go to work aaaaaannnnnd its gone?Are you looking for a company where no one will ask you what kind of animal would you be?Are you looking for a place that rewards drive, performance and team play?Are you looking for a team that is working to do something truly great and to have fun in the process?Did you work at a gym but now you want health insurance with your job?At a retail clothing store but want to do something with more meaning?In hospitality setting at a hotel, bar or restaurant and want the pace with better pay?Well then, the role of Patient Experience Representative on our team at Column Health might be for you.And were not talking about a sloth-like, soul-sucking, sycophantic career building role with a meaningless title like you see sugar coated from the big firms. Were gonna tell it like it is.We are seeking conscientious, thoughtful, flexible and organized people to help us answer calls, emails and inquiries from patients and prospective patients, and coordinate their needs while theyre on the road to recovery. We could make up some long job description and responsibilities but we respect you too much to do that shit. What you actually do:Show up thats actually pretty key as it turns out.Provide support, guidance and complex answers to patients navigating their treatment while theyre struggling at possibly some of the most difficult times in their livesits important, all kidding aside.Answer questions caringly and insightfully that are lobbed in from frightened and confused loved ones of patients struggling to understand what their best options are. Seriously.Be a passionate, driven, incredibly smart and slightly stubborn person whos not afraid to take on new challenges where others have failed.Grow into your next role, define and create your own value on our team. Its not up to us.Be Cool Hand Luke managing all the different types of correspondences (emails, calls, social media etc) flying fast and furious at you from patients, families, providers, community and business partners etc.Make the difference in saving a patients life, connecting Column Health to another community partner, recruitment of a rock star, resolving a billing issue for a patient or simply providing stellar customer service in an industry plagued by disgruntled and tainted views developed over decades of stigmatization.Whats in it for you:We pay you! ... admittedly not a lot, but back off man, you just started here.You get to be a part of a team that is more committed, more engaged, more passionate, more ethical, more inspiring than any youve ever seen and any youve been a part of.You get to be part of the not Fing around crew that is fixing healthcare and changing how we think of addiction.This job might be for you if:You love solving difficult problemsYou don't get flustered easilyYou like helping people and want to make a differenceYou are motivated and wish your job had more purposeYou are patient, level headed, and cool under pressureYou pay attention to the details all of themYou have a voracious appetite for learning new things and learn quicklyYou recognize that places that say theyre innovative or entrepreneurial arent necessarilyWhen things change or you dont have all the info, you roll with itYou communicate clearly and eloquently, both verbally and in writingYouve done the gesture to drop the mic at some point in a conversationYou can explain just about anything to anyonePhones dont scare youYou hit new problems before being asked toYou take ownership without stealing creditYou want a job where youre helped to excel into the next job upYou want a job thats not a job as much as it is a missionMust be awesome at the following:Customer Service,Data Entry Skills,Listening,Being kind, comforting, unfrazzled on the phone,Verbal Communication,Building Relationships,People Skills,Interpersonal Savvy,Problem Solving,Multi-tasking,And bringing the funny.About usLook us up on the worldwide series of intertubes and or google machine. Or just ask us.Duties and ResponsibilitiesIBIDBreak U.S. healthcare with us then help us fix it.Please specify in a cover letter how you can help us save the world!

Keywords: Column Health, Arlington , Patient Experience Representative - Communications & Insights, Other , Arlington, Massachusetts

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