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Automotive Parts Representative

Company: Mirak Automotive Group
Location: Arlington
Posted on: July 28, 2022

Job Description:

Job DescriptionMirak Automotive Group is looking for a experienced Parts counterperson to join our dealership's team!Sell parts to all customers, over the counter, through the mechanic shop or on the phone with a great team! We are a family owned group since 1936. We stock and sell parts from Chevrolet, Hyundai, and Genesis. If you are a professional, people friendly, customer focused team member, take your career to the next level with Mirak!Essential Duties

  • Assists all customers (retail,collision, and mechanical shops) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issues and tracks requested shop tools to technicians.
  • Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
  • Sets up orders for daily shipment, delivery or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas uncluttered..
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.
  • Other tasks as may be assigned.Qualifications :• Computer proficient• Excellent customer service skills • Dealer Track DMS experience a plus • Hyundai/GM/Genesis experience a plus • Self-motivated enthusiastic presence in a team environment • Consistent and stable work history• Valid driver's license and clean driving record • Professional appearance and work ethic Benefits:• Paid training and development • Career growth opportunities• Employee discounts • Employee referral bonus • Medical, dental, vision, LTD, FSA, Life• Paid vacation, and sick • 401(k) with matchWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Mirak Automotive Group, Arlington , Automotive Parts Representative, Other , Arlington, Massachusetts

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