Automotive Client Care Specialist

Company: Herb Chambers Toyota of Boston
Location: Allston
Posted on: May 26, 2025

Job Description:

Herb Chambers Toyota of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our Sales BDC department. This position will be responsible for handling Internet leads, inbound phone calls, and customer retention. Immediate Opening Available Job Responsibilities:

• Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.
• Obtain customer information and keep accurate database.
• Maintain a dealership standard for response time.
• Set up sales appointments with all customers with the focus that all customers are prospective long-term customers.
• Handle minor customer complaints and misunderstandings.
• Must be available to work weekends, nights and holidays Benefits Include:
  • Health, dental, Vision and life insurance
  • 401(k) Matching
  • Flexible schedule
  • Paid Time-Off
  • Top-tier pay plan
    • Must have flexible schedule and able to work weekends
    • Must be self-motivated and performance driven
    • Must be able to attend training
    • Proven experience in sales. Auto sales preferred but not required
    • Strong written and verbal communication skills
    • Highly organized with the ability to learn quickly
    • Strong computer and typing skills
    • Professional and personable demeanor

Keywords: Herb Chambers Toyota of Boston, Arlington , Automotive Client Care Specialist, Other , Allston, Massachusetts