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Desktop Support Technician

Location: Arlington
Posted on: November 19, 2021

Job Description:

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with $2.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of $5.6 billion.Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.We are looking for a Desktop Support Technician to help support our growing employee base and also be part of an innovative and growing IT team.Essential Duties:

  • Proficient with the installation and customization of Windows OS & Office 365 using Windows Deployment Service
    • Responsible for day to day helpdesk technical support
    • Document configurations and operating standards practices
    • Responsible for keeping a track of hardware and software inventoryRequirements Include:
      • Ability to work as part of a team is a MUST.
      • High degree of end user customer service ability, professionalism, communication, and interpersonal skills.
      • Ability to quickly understand and grasp technical concepts, software applications, operating systems, and hardware configuration issues.
      • Associates or bachelor's degree in information technology, equivalent experience, and/or Certification in Windows Operating Systems preferred.
      • Detail-oriented; capable of following instructions set forth by the bank's procedures and processes.
        • Familiarity with laptop hardware and maintenance.
        • Local travel will be required for purpose of off-site desktop support.
        • Minimum two years' experience.
        • Ability to work non-standard shifts.Technical Experience:
          • Windows desktop operating systems (Windows 10).
          • Advanced troubleshooting skill in applications, OS, and hardware.
          • Intermediate knowledge in network troubleshooting and support.
          • Microsoft Office products, Bitlocker, Cisco AnyConnect, and WDS
            • Fiserv applications support experience is highly desirable.
            • Basic support knowledge in MDM and iOS supportWork EnvironmentThis job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk/hear (e.g., communicate or express oneself while exchanging information). This is largely a sedentary role; however, some filing is required. This would require the ability to lift files at least 25 pounds, open filing cabinets, bend or stand on a stool as necessary.Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer. Leader Bank, N.A. does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.

Keywords: LEADER BANK, Arlington , Desktop Support Technician, Professions , Arlington, Massachusetts

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