IT Onsite Technician
Company: Hemmersbach Nordamerika
Location: Arlington
Posted on: June 22, 2022
Job Description:
IT Onsite Technician- Your Benefits -Job with purposeOnboarding
programBuddy programMentor programFlat hierarchiesInternational
environmentYour skills
- Level 2 support
- Ideally background as IT-engineer
- English skills
- Drivers licenceYour TasksThe Onsite Technician is a responsible
role based on extensive expert knowledge and experience in direct
customer service which is the core of our business. They carry out
work for various customers by directly visiting their sites or
being permanently assigned to a specific customer at their site and
providing relevant technical assistance. They ensure that the
delivery of services is in accordance with SLAs and project
requirements, that no over-delivery is done and work is logged in
appropriate systems. Main responsibilities:
- Handle service support requests & incidents
- Asset management & coordination
- Detect faults and provides efficient and effective
solutions
- Ensuring all work is delivered consistently and in accordance
with scope of work
- Have a full awareness of service level KPI's and deliver in
accordance with these under guidance of the Service Delivery
Manager
- Helping to ensure that Hemmersbach delivers a high level of
customer satisfaction, which also meets the business goals
- Work in accordance with suppliers and customer's rules and
regulations for the purposes of health and safetyBe part of
usHemmersbach provides IT infrastructure services in more than 190
countries with 50 own subsidiaries. We deliver exclusively for the
leading companies in the IT industry. We go the extra mile - we not
only simply enthuse our customers, but also make the world a better
place: 20% of our profits go into our Direct Actions Hemmersbach
Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate
Force. That's why Hemmersbach is The Social Purpose IT
Company.
Keywords: Hemmersbach Nordamerika, Arlington , IT Onsite Technician, Professions , Arlington, Massachusetts
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