Security Dispatcher - 2nd Shift Weekends (Sat-Sun 2-10pm)
Company: Dana-Farber Cancer Institute
Location: Boston
Posted on: April 16, 2024
Job Description:
Job ID:38812
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Operations
Employment Type:Part time
Work Location:Onsite: 100% onsite
Overview
This position is Saturday and Sunday from 2-10pm and is eligible
for our Evening Weekend Shift Differential.Located in Boston and
the surrounding communities, Dana-Farber Cancer Institute is a
leader in life changing breakthroughs in cancer research and
patient care. We are united in our mission of conquering cancer,
HIV/AIDS and related diseases. We strive to create an inclusive,
diverse, and equitable environment where we provide compassionate
and comprehensive care to patients of all backgrounds, and design
programs to promote public health particularly among high-risk and
underserved populations. We conduct groundbreaking research that
advances treatment, we educate tomorrow's physician/researchers,
and we work with amazing partners, including other Harvard Medical
School-affiliated hospitals.
Responsibilities
Under the general supervision of the Supervisor, Emergency Call
Center, performs a variety of duties including receiving,
evaluating, prioritizing and relaying non-emergency and emergency
calls to the appropriate response units in accordance with
established procedures. Advises and trains emergency call center
staff. Operates a variety of communications equipment including
radio consoles, telephones, paging systems, overhead PA systems and
computer-aided dispatch systems while upholding DFCI's core values
and promoting the Security Department's mission for a safe and
secure environment.
- Receives, triages and records non-emergency response calls in
accordance with standard operating procedures.
- Operates a variety of communications equipment including radio
consoles, telephones, paging systems, and computer-aided dispatch
systems.
- Monitors security cameras and alarms for campus facilities to
observe and report persons or objects that present risk or
potential violation of policy.
- Performs a wide variety of specialized clerical duties involved
in the maintenance and organization of the call center
environment.
- Remains current with all policies and procedures.
- Participates in training, drills and competency
assessments.
- Submits timely and accurate information in all communications
and reports.
- Provides quality customer service and maintain a professional
and helpful telephone manner.KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED:
- Demonstrated proficiency with basic computer skills including
Windows, Microsoft Word and Excel.
- Maintain competencies (as demonstrated through experience,
training, and/or testing).
- Good organizational skills.
- Good interpersonal skills, including the ability to be an
effective team member and the ability to interact effectively at
various social levels and across diverse cultures.
- Ability to carry out instructions furnished in written, oral,
or diagrammatic form.
- Ability to write routine correspondence legibly, including logs
and reports.
- Ability to prioritize and multi-task.
- Ability to provide quality customer service with a professional
and helpful telephone manner.
Qualifications
- High School diploma.
- Two years of customer service experience that includes customer
service in an environment with frequent interruptions.
- Must submit to and pass a criminal background check.
- Must obtain and maintain required certifications in the
following programs (training provided by department):
- CPR/AED/First Aid
- Certified 911 Telecommunicator
- AVADE/HDTS De-Escalation Training
- FEMA ICS 100
- Sentry-RMS Law Enforcement TrainingAt Dana-Farber Cancer
Institute, we work every day to create an innovative, caring, and
inclusive environment where every patient, family, and staff member
feels they belong. As relentless as we are in our mission to reduce
the burden of cancer for all, we are equally committed to
diversifying our faculty and staff. Cancer knows no boundaries and
when it comes to hiring the most dedicated and diverse
professionals, neither do we. If working in this kind of
organization inspires you, we encourage you to apply.Dana-Farber
Cancer Institute is an equal opportunity employer and affirms the
right of every qualified applicant to receive consideration for
employment without regard to race, color, religion, sex, gender
identity or expression, national origin, sexual orientation,
genetic information, disability, age, ancestry, military service,
protected veteran status, or other characteristics protected by
law.EEOC Poster
Apply
Job ID:38812
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Operations
Employment Type:Part time
Work Location:Onsite: 100% onsite
Keywords: Dana-Farber Cancer Institute, Arlington , Security Dispatcher - 2nd Shift Weekends (Sat-Sun 2-10pm), Professions , Boston, Massachusetts
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